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FAQ
Return policy
All returns subject to 20% restocking fee. Shipping from anywhere outside of the U.S. will need to be covered by the purchaser.
- For those with an account, you can request a return inside of the order in your account. Once submitted, we will review the request for a valid timeframe and information. No returns will be accepted on Custom Ordered Products, electronics, closeout/clearance items. No returns will be accepted after 60 days from ship date. Return labels can be generated up to 50 days from ship date.
- Ensure your products are in new condition and in their original packaging. Those that are not will not be accepted. Damaged/installed products will be returned to you at your cost or destroyed with no option of refund.
- Take your package to either FedEx, UPS or the United States Post Office for dropoff, depending on the label that is printed.
These, and other details can be found in our Refunds Policy.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Preorders
Preorders allow you to secure your spot in line for a product before it becomes available. When you place a preorder, you’re ensuring that you’ll receive the item as soon as it’s ready to ship, helping you avoid missing out due to limited availability. While we work hard to ship preorder items as quickly as possible, production times and restocks can vary. If you would like an update on your preorder status, feel free to contact our support team, and we’ll provide you with the most accurate information available.
Can I cancel or modify my order?
We understand that plans can change! If you need to modify, add items to, or cancel your order, please contact our support team as soon as possible. Once an order has been processed or shipped, modifications may no longer be possible. However, if your order hasn’t yet been fulfilled, we will do our best to accommodate your request. For cancellations, please note that if your order has already been shipped, a return will need to be initiated once you receive the package.