Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

You can cancel an order prior to fulfillment, but we cannot guarantee cancellation if the fulfillment team has already begun processing the order. Items that are in stock and have already shipped cannot be canceled, as our team ships most orders the same day. Customer service reviews cancellation requests within 2 business days, and all cancellations must be submitted in writing. All cancellations are subject to a $10 cancellation fee.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit, or full payment at checkout.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.