Collection: Support

To make a return, follow the steps below:

All returns subject to 20% restocking fee. Shipping from anywhere outside of the U.S. will need to be covered by the purchaser.

1. For those with an account, you can request a return inside of the order in your account. Once submitted, we will review the request for a valid timeframe and information. No returns will be accepted on Custom Ordered Products, electronics, closeout/clearance items. No returns will be accepted after 60 days from ship date. Return labels can be generated up to 50 days from ship date.
2. Ensure your products are in new condition and in their original packaging. Those that are not will not be accepted. Damaged/installed products will be returned to you at your cost or destroyed with no option of refund.
3. Take your package to either FedEx, UPS or the United States Post Office for dropoff, depending on the label that is printed.

These, and other details can be found in our Refunds Policy.

To file a warranty claim, please click the warranty button above. Type your order number and product name in the subject of the email.

Please note that not every product contains a lifetime warranty. Certain aspects of parts are not warrantied past a specific period of time.

ONLY ITEM DEFECTS ARE WARRANTABLE.

You can find out more about our warranties on our Terms and Conditions page.

Acceptable claims will require the customer to send the affected product to us to be inspected. This process can take between 1-3 weeks, depending on the severity of the condition. The product will be repaired, replaced or refunded at our determination. A repaired or replaced product will be shipped back to the address on file from the original order unless requested otherwise.

An item's expected stocking date depends on which item it is. Please reach out to us and we will give you the current estimated ship date for any products.

Preorders allow you to secure your spot in line for a product before it becomes available. When you place a preorder, you’re ensuring that you’ll receive the item as soon as it’s ready to ship, helping you avoid missing out due to limited availability. While we work hard to ship preorder items as quickly as possible, production times and restocks can vary. If you would like an update on your preorder status, feel free to contact our support team, and we’ll provide you with the most accurate information available.

We understand that plans can change! If you need to modify, add items to, or cancel your order, please contact our support team as soon as possible. Once an order has been processed or shipped, modifications may no longer be possible. However, if your order hasn’t yet been fulfilled, we will do our best to accommodate your request. For cancellations, please note that if your order has already been shipped, a return will need to be initiated once you receive the package.

For any questions or assistance, please reach out to our Customer Service team:

Phone: 864-251-5290
Email: csr@sxthelement.com

Our team operates Monday through Friday and works hard to respond to every inquiry as quickly as possible. Due to our limited staff, it may take up to 48 business hours for us to reply, but rest assured, we’re here to help and will get back to you as soon as we can.

If you believe your item is faulty, please contact our Customer Service team at csr@sxthelement.com or call us at 864-251-5290 as soon as possible. Be sure to provide your order number, a description of the defect, and any relevant photos to help us resolve the issue quickly.

Once we receive your information, we will assess the situation and work with you on a replacement or other appropriate solution.

We understand how frustrating it can be when your delivery is delayed. If your order hasn’t arrived by the estimated delivery date, here’s what you can do:

1. Check your tracking information: Make sure to review the tracking details provided in your shipping confirmation email for any updates. Sometimes delays can occur due to the carrier.
2. Allow extra time: Deliveries may be delayed due to external factors such as weather or high shipping volumes. If your package is still within a reasonable time frame past the estimated date, it may still be on its way.
3. Contact us: If you’ve checked your tracking details and it has been 7 days since the estimated delivery date, please reach out to us at csr@sxthelement.com or call 864-251-5290, and we’ll investigate the issue with the carrier.

We’ll do our best to resolve the issue and ensure your order gets to you as soon as possible.